Postal Service

You can get information about United States Postal Service (USPS) products and services, including:

Post office locations
Postal rates and fees
Change of address information
Shipping options
ZIP code finder

You can also:

Make a complaint about USPS services or employees
Report a broken blue USPS mailbox

If the box is owned and maintained by the US Postal Service and is damaged/broken, contact your local Post Office.

Information and assistance is available online and by phone.

Online

Visit the USPS website.

Contact the USPS.

Find a Post Office near you.

By Phone

Agency: nyc311-prd
Division: United States Postal Service Hotline
Phone Number: (800) 275-8777
Business Hours: Monday - Friday: 8 AM - 8:30 PM; Saturday: 8 AM - 6 PM
Staff is available through the automated phone system during business hours. Automated assistance is also available in Spanish. Additional languages are available through a staff person.

The USPS Office of the Inspector General is an independent agency of the Postal Service that investigates fraud and misconduct.

The agency only accepts reports about the following:

Computer Crimes
Contract Fraud
COVID-19 Stimulus Check
Destruction of mail by Postal employees or contractors
Election Ballot
Embezzlements and financial crimes
Employee Misconduct
Injury compensation fraud
Internal affairs and executive investigations
Kickbacks
Narcotics
Theft of items from the mail by Postal employees or contractors
Whistleblower reprisal

The agency cannot help you with day-to-day mail delivery and customer service issues.

If you are having a problem with the delivery of your mail (late arrival, tracking, attempted delivery, misdelivery, etc.) or an employee/customer service issue, you should contact your local Post Office or USPS Consumer & Industry Contact Office instead of submitting a report to the Inspector General.

Report fraud or misconduct to the USPS Office of the Inspector General.

Report Fraud or Misconduct