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Businesses that transmit or transfer money must be licensed and comply with New York State banking regulations.

You can report a problem with money transmitters, including businesses that do not properly disclose their policies and fees. 

Online

File a complaint with the New York State Department of Financial Services.

By Phone

  • Agency: nyc311-prd
  • Division: Consumer Help Unit
  • Phone Number: (877) 226-5697
  • Business Hours: Monday - Friday: 9 AM - 5 PM