A local case management agency can enroll an adult age 60 and older in a meal delivery program. If the senior is unable to attend a group meal program or prepare their own meals, nutritionally balanced meals will be delivered to their home.

In order to receive home delivered meals, a senior must be evaluated by a case manager at a participating agency.

Older adults who receive home care eight or more hours a day are generally not eligible for home delivered meals, as the attendant is expected to prepare meals for the senior.  Exceptions are made when a senior has no cooking facilities, cannot afford to purchase food, or requires a kosher meal that the attendant cannot prepare.

Use Site Finder to search for a Senior CBO (also known as Case Management Agency). Contact them by phone. If you get the voicemail system, leave a message with your contact information and you'll get a call back.

The Department for the Aging will follow up on reports that an older adult did not receive his or her regularly scheduled meal delivery.

The Department for the Aging does not have a contract with "God's Love We Deliver" and does not accept complaints about missed deliveries from this agency.

You can make a complaint about programs that provide home delivered meals for older adults age 60 or older and the quality of the food they deliver. 

Older adults who are receiving food through DFTA's Home Delivered Meals program, and are known to DFTA’s case management services, can submit feedback or a complaint.

Please note the Home Delivered Meals program provides one meal a day. This Home Delivered Meals Program is separate from the City's COVID-19 Emergency Home Food Delivery Program (GetFoodNYC). If you have a complaint about the GetFoodNYC program, go to the GetFoodNYC Emergency Home Food Delivery page instead.

The Department for the Aging does not have a contract with "God's Love We Deliver" and does not accept complaints about this agency.

You can get assistance if you are an older adult who wants to stop or resume receiving meals at home. 

Case Management Agencies can provide help with cancelling or resuming your home delivered meals. 

Use Site Finder to search for a Senior CBO (also known as Case Management Agency). Contact them by phone. If you get the voicemail system, leave a message with your contact information and you'll get a call back.