If you were in the GetFoodNYC program as of October 1, and you already confirmed with the program that you will continue to need food, your food delivery service will be extended:

• Through the end of October 2021 if you are over 60 years old
• Through the end of November 2021 if you are under 60 years old

If you still need food after the GetFoodNYC program extension ends, you can:

• Find Food Providers
• Sign up for SNAP (Food Stamps) or Women, Infants, and Children (WIC)
• Visit nyc.gov/donate, select "Find" and "Food/Beverage" then enter your address

If you are age 60 or older, you can also:

• Visit a Senior Center (also known as an older adult center) for grab and go or group meals
• Sign up for the Home Delivered Meals for Seniors program if you meet the necessary criteria

If you no longer require delivery from GetFoodNYC, contact the program to cancel your deliveries at nyc.gov/getfood.

You can submit feedback or make a complaint about the GetFoodNYC program. You can:

• Report that you will need food assistance from the City after the GetFoodNYC program is scheduled to end in October 2021
  • You MUST select “Something Else” as the request type in the feedback form

• Cancel or change your order no less than 4 days before the order is scheduled to arrive

• Provide dietary restrictions
  • Please note that GetFoodNYC does not provide medically tailored meals. Meal preference options include Non-Specialty, Kosher, Halal, Vegetarian, Latin or Pan-Asian.
  • Clients observing Lent by abstaining from consuming meat may select the Vegetarian meal preference.

• Report that your delivery did not arrive
  • If your delivery was scheduled to arrive today but did not, you can make a missed delivery report after 5 PM.
  • Please note that reporting a missed delivery does not automatically issue a new delivery. GetFoodNYC will contact you if a new order needs to be sent before your next scheduled delivery. Make sure to provide an email and/or phone number.

• Report that your prepared (fresh or frozen) food was damaged and could not be consumed

• Report missing food
  • Please note that GetFoodNYC provides deliveries in 6 meal increments in two deliveries per week for up to two weeks.

• Give feedback on the quality of the food
  • Please note that the City sets nutritional guidelines and provides meal preference options. Meals are not tailored to more specific requests.

• Give feedback on the delivery driver, including complaints and compliments
  • This includes complaints about delivery drivers requesting money or credit card information to complete deliveries. Make sure to include the phone number of the driver who requested this, if available.

• Change your account information, such as updating a phone number, apartment number or other order detail

Providing an email address with your complaint will help GetFoodNYC process your complaint faster.

If your complaint is about food or delivery issues, you should include the vendor's name in your complaint details. The vendor's name can be found on the food label. 

GetFoodNYC vendors include:

• Areppas 
• Bronx Drafthouse
• Dagan 
• Dhall 
• Floridita
• FOM
• Gastranome
• Green Ap.
• Harissa
• KSP
• Landhaus
• Leche y Miel
• LIC Latin 
• MD
• Quincy Asian
• Russos 
• Sabor
• Salsa
• Uplison
• Zen Yai
• Zinnas Salad 

If you don’t know the vendor’s name, include “vendor not known” in the complaint details.

If you're having trouble logging into your account, click the "Forgot Password" link on the portal login page.

Food is typically delivered between 8 AM and 5 PM. GetFoodNYC is not able to give a smaller delivery window or status updates.

Delivery Drivers

By signing up for this service, you agree that GetFoodNYC can share your name, phone number, address, and any access restrictions or instructions (locked outer gate, broken buzzer, etc) with food vendors and delivery drivers working with GetFoodNYC to ensure the food is delivered to you.

GetFoodNYC will never ask for money or credit card information to complete deliveries. If this happens, submit feedback to GetFoodNYC as soon as possible with the phone number of the person who requested this, if available.

Delivery Cancellations

To prevent waste, GetFoodNYC will cancel deliveries when vendors’ drivers report the following scenarios:

• Delivery was refused by the client 
• Unable to deliver 2 consecutive times 
• Client was not at the location (moved/deceased) 
• Client requested to be removed from program or have their deliveries cancelled 

GetFoodNYC will contact clients who have had their deliveries cancelled and offer them an option to continue service. 

TLC Delivery Driver Assistance

Taxi and Limousine Commission (TLC) drivers no longer serve as delivery drivers for the GetFoodNYC program.

If you were a GetFoodNYC delivery driver licensed by the TLC, you can send questions and concerns to FoodDeliveryPay@tlc.nyc.gov. Make sure to include your TLC identification number in your email. 

If you are filing a claim regarding payment issues, you should also include:

• Dates that you worked delivering food
• Route ID numbers that you delivered food to (this on your receipt)
• Any information that you believe is important for your claim

GetFoodNYC Vendor Delivery Driver Assistance

If you are a delivery driver working for a GetFoodNYC vendor and have questions or concerns, including payment issues, please try to work this out through your employer first before submitting feedback to GetFoodNYC.

When submitting feedback to GetFoodNYC, make sure to include your name and the vendor you work for in the feedback form. GetFoodNYC will alert the employer of your concern.