Homeowners

Report animal odor from a residence.

Report building construction work in progress that is unsafe, done without a permit, after hours, or outside approved plans.

Find a certified asbestos investigator.

Report chemical odors or chemicals that are abandoned or not stored safely.

Report a spill of chemicals or other hazardous material onto a roadway, sidewalk, or indoors.

Learn about hearings for violations of quality of life laws, health code, or other City rules.

Pay a summons for violations of quality of life laws, health code, or other City rules.

Report a commercial vehicle parked in a residential driveway or lot.

Apply for or renew an abatement to reduce property taxes for co-op and condo units.

Report dust from roadwork, construction, demolition, renovation, or another source.

Learn about recent laws, rules, and programs that may affect residential property.

Learn about the In Rem Foreclosure process for property.

Make a complaint about a health, car, home, life, or property insurance company.

Report a problem with an online business or online service that wasn't delivered.

Learn about lead poisoning, lead poisoning prevention, and lead paint repair.

Learn about pilot programs to replace water service lines made of lead or galvanized steel at no cost to eligible homeowners in specific areas.

Learn about tax liens placed on properties for unpaid property taxes, water and sewer bills, and other charges and how to avoid the lien sale.

New York City property owners must ensure their downspouts (rain gutters) are not connected to the City’s sanitary sewer system.

Report mold in an apartment, loft, commercial, or abandoned building.

Appeal the denial, removal, or reduction of a property tax exemption.

Challenge the City's assessment of your property's market value on your Notice of Property Value (NOPV).

Learn about property tax exemptions, abatements, and credits for homeowners, including eligibility and types of benefit programs.

Learn about property tax bills and get copies and account information.

Request an agreement to defer property tax and interest payments for homeowners experiencing hardship.

Request an agreement to pay property tax debt in installments.

The deadline to apply for this one-time property tax rebate was March 15, 2023.

Appeal the assessed value, tax class, or exemption listed on your Notice of Property Value (NOPV).

Report rats, mice, and conditions that might attract them.

Make a complaint about a satellite television provider.

Report a sewage leak or odor in a residential or commercial building.

Learn about smoke-free buildings and how to create a smoke-free housing policy.

Report illegal tobacco or marijuana smoking or vaping.

Learn about the Neighborhood Tree Planting Program. Report a problem with the location or condition of a newly planted tree.

Learn about the invoice a lot owner gets when the Department of Sanitation cleans a lot.

Get information about vacate orders. Report people in a building with a vacate order.

Report inadequate ventilation inside a building or a ventilation or exhaust system that is illegal, installed improperly, or has an odor.

Report the use of too much water or water waste in any facility.

Learn about American Water Resources (AWR) voluntary water and sewer service line protection program.

Report a water meter that is broken, leaking, frozen, missing, or stolen.

Learn about window guards and preventing window falls.

Learn about HPD's Zombie Homes Initiative that works to address problems of neglected or deteriorated vacant and abandoned small homes.